privacy policy

Our commitment to respecting your privacy

Rio Food Industries is committed to protecting the privacy of our customers. Our Privacy Policy (“Privacy Policy”) applies to all personal information collected by us or provided to us, whether offline or online, including personal information collected or provided through our websites (“Our Websites”), any mobile sites, widgets, and other mobile interactive features (collectively, “Our Applications”), our official social media pages that we control (“Our Social Media Pages”), and HTML messages we send to you (collectively, including our Social Media Pages, Applications, and Websites, “Our Sites”). By providing us with personal information, you agree to the terms and conditions of this Policy.

"Users of our application have the right to request the deletion of their accounts and all associated personal data at any time. To submit a request to permanently delete the account, please fill out the data deletion request form ( https://forms.gle/iJehiQ3ysyjAP4CY9 ), and the request will be processed and your data deleted from our systems."

The personality

What personal information do we collect?

"Personal information" is information that identifies you as an individual, and includes:

the name
user name
Mailing address (including billing and shipping address)
Phone number (including mobile and home phone numbers)
Email address
Credit card number and debit card number
Personal photo
Social media account number
Country of Residence
Name and address of the school
Company name and address
Favorite educational courses
Preferences
Information about the browser and device
Information about the server log file
Information collected through cookies, additional pixel data, and other technologies
Application usage data
Demographic and other information that you provide
Site information
Collected information
Other information you share during phone calls or video calls, and video or text recordings such as calls and conversations.

How do we collect personal information?

We and our service providers may collect personal information in various ways, including the following:

Across websites: We may collect personal information across websites; for example, when you sign up for a newsletter, communicate with a chatbot, or make a purchase.
Offline: In the office: We collect your personal information in our offices, for example, when you contact customer service to subscribe to a program or service or to provide us with information, whether in writing, by voice call or video call.
Through your browser or device: Some information is automatically collected by most browsers or your device. We use this information for statistical purposes and to ensure the proper functioning of our websites.
Through server log files: Your "Internet Protocol address" is a number automatically assigned to your computer or device by your Internet Service Provider. This IP address is automatically determined and logged in the server log files whenever you visit websites, along with the time of the visit and the page(s) visited.
Using cookies: Cookies allow a web server to transfer data to a computer or device for storage and other purposes. If you do not want information collected through the use of cookies, there is a simple procedure available in most browsers that allows you to disable cookies. For more information about our use of cookies, please review our Cookie Policy .
Through your use of the application: When you download or use an application, we and our service providers may track and collect application usage data, such as the time and date the application on your device enters our servers and the information and files downloaded on the application based on your device number.
Through you: Information such as date of birth, gender, and postal code, as well as other information, such as your preferred means of communication, can be collected when you voluntarily provide this information.
Through geographic location: We may collect information about the geographic location of your device.

In some cases, we may use third-party payment services to process purchases and/or collect donations through our websites. In these cases, your personal information may be collected by that third party, not by us, and the collected information will then be subject to that third party's privacy policy, not ours. Therefore, we cannot control or assume responsibility for how this third party uses or discloses your personal information.

How do we use personal information?

We may use personal information:

To respond to your inquiries and fulfill your requests, such as sending you newsletters or answering your questions and responding to your comments.
To send you administrative information, such as information related to the websites and changes to our terms and conditions and policies. Because this information may be important to your use of the websites, you cannot opt out of receiving these messages.
To complete and finalize your purchases and/or donations, such as processing your payments, delivering orders to you, communicating with you regarding your purchase process and providing you with appropriate customer service.
To send you updates and announcements related to our products, advertising campaigns and programs, and to send you invitations to participate in special programs.
To give you the opportunity to contact other users and receive communications from them via the sites, as permitted by the site in use.
To allow you to participate in message boards, chats, profile pages, web server logs (blogs) and other services where you can post information and materials (including pages on social media).
For our business purposes such as analyzing and managing our business, conducting market research, auditing accounts, developing new products, enhancing our websites, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, custom-designing website experience and content based on your previous website activities, measuring customer satisfaction, and providing customer service (including troubleshooting customer issues).
We use the information provided by your browser or device for statistical purposes and to ensure the proper functioning of the websites.
For more information about the purposes for which we use cookies, please review our Cookie Policy.
We may use your device's geographic location to provide you with location-based services and content. We may also share your device's geographic location, along with information about the ads you've viewed and other data we've collected, with our marketing partners to enable them to provide you with more relevant content and to analyze the effectiveness of advertising campaigns.
As we deem appropriate and necessary: (a) To comply with legal requirements, regulations, and standards, including applicable penal codes; (b) To comply with legal rules; (c) To respond to requests from public and governmental authorities, including public and governmental authorities outside your country of residence; (d) To enforce our terms and conditions; (e) To protect our operations or those of any of our affiliates; (f) To protect our rights, privacy, safety, or property and/or those of our affiliates and/or yours or third parties; (g) To allow us to pursue corrective action and limit any damages we may incur.
Your personal data will be processed by EF both within and outside the EU/EEA/Switzerland, primarily to complete your booking, provide the products and services you have requested (including travel insurance coverage), and for customer service and marketing activities. Since our servers are located in the USA, our sales teams operate from local offices worldwide, our headquarters are in Switzerland, and the schools where students choose to take classes are located in local offices around the world, we may share your personal data with our affiliates, claims processors, and business partners within and outside the EU/EEA/Switzerland. When we offer the use of a chatbot in any of our EF products, trained with the latest artificial intelligence, the questions you ask the chatbot will be transmitted and permanently stored by the AI provider, but will not be used to train or develop their AI models. No personal information will be transferred unless your questions contain personal information. You can read more here: https://openai.com/policies/api-data-usage-policies. Private conversations and personal data entered in designated fields within those conversations will be stored by EF in its Customer Relationship Management (CRM) system for marketing or customer service purposes. The business partners with whom we share information are only those who need access to personal information to process claims you have posted on the websites, such as assistance with transportation, accommodation, or schools; therefore, they will only receive the information necessary for that purpose. No business partner will receive your personal information for their own marketing purposes. Please note that EF processes your personal data in accordance with applicable privacy and data protection laws. If you have any questions about how EF processes your personal data, would like a copy of the information EF holds about you, or wish to correct or delete any inaccurate personal data, please contact us.

Security

We employ reasonable systemic, technical, and administrative measures to protect the personal information we hold. Unfortunately, however, we cannot guarantee that any data transmission over the internet or data storage system will be completely secure.

If you have any reason to believe that your activity with us is no longer secure (for example, if you feel that the security of any of your accounts with us has been compromised), please notify us immediately of the problem by contacting us using the form in the Contact Us section.

Login, Edit, and Options

We offer you many options regarding how we use and disclose your personal information for marketing purposes.

If you wish to stop receiving marketing emails from us at any time, the easiest way to do so is by using the "unsubscribe" feature in the emails you receive. You can also notify us by emailing us, calling us, or writing to us using the contact information below in the "Contact Us" section. Please specify in your request that you wish to stop receiving marketing emails from us.
Furthermore, we will not disclose your personal information to any third party, including our affiliates, for that third party's direct marketing purposes, if we receive and process a request from you asking us not to share your personal information with third parties for this purpose. If you wish to make such a request, please inform us using the form in the "Contact Us" section. Please clearly state that you are asking us not to disclose your personal information to our affiliates and/or any third parties for their direct marketing purposes.

We will strive to fulfill your request(s) as quickly as possible. Please note that we may continue to send you important administrative messages, even if you have opted out of receiving marketing-related messages, and you cannot opt out of receiving these administrative messages.

To review, correct, update, delete, erase, or otherwise limit our use of your personal information, please use the "Contact Us" form and clearly state your request. In your request, please specify which information you wish to change, indicate that you want your personal information deleted from our database, or inform us of any restrictions you wish to impose on the use of your personal information.

We will try to respond to your request as quickly as possible. However, despite our efforts, some information may remain in our databases or other records that we cannot remove or change. Furthermore, please note that we may need to retain some information for our records and/or to complete any transaction you initiated before requesting this change or cancellation (for example, when you make a purchase or participate in an advertising campaign, you may not be able to change or delete the personal information you previously provided until the purchase or campaign is complete).

Third-party websites

This policy does not address the privacy, information, or practices of any other third parties, including any third party operating any website linked to from EF's website, and we assume no responsibility in this regard. The inclusion of a link on EF's websites does not imply endorsement by us or our affiliates of the linked website.

Furthermore, we may provide you with access to a third-party function that allows you to add content to your social media accounts. Please note that any information you provide through this function is subject to the third party's privacy policy and not to our privacy policy. Therefore, we have no control over, and are not responsible for, any third party's use of, any information you provide through this function.

Also, we are not responsible for the data collection, use, and disclosure policies and practices (including data security practices) of other organizations such as Facebook, Apple, Google, Microsoft, RIM, or any other application developer, application provider, social media platform provider, operating system provider, wireless service provider, or hardware manufacturer, including any personal information you disclose to other organizations through or in connection with applications or social media pages.

Information retention period

We will retain your personal information for the period necessary to achieve the purposes stated in this policy.

Use of websites by minors

We offer children's programs purchased by adults. In order to protect children's privacy, we require parental consent from users who have not yet reached the age of majority in their country of residence and wish to make a reservation or request a brochure for one of these programs.

sensitive information

We generally ask that you not send or disclose any sensitive information to us (e.g., information related to ethnic or racial origin, political opinions, religious or other beliefs, health or medical status, criminal background, or union membership) on or through the websites or otherwise. In certain exceptional cases where this may be required, such as insurance claims, we will clearly explain how to do so securely.

Privacy Policy Updates

We may make changes to this policy. Therefore, please check the "Last Updated" button at the top of this page to see when this policy was last revised. Any changes we make to the Privacy Policy will be effective from the moment the revised Privacy Policy is posted on the website. Your continued use of the website after such changes constitutes your acceptance of the revised Privacy Policy.

Contact us

If you have any questions regarding our privacy policy, please contact us.